FAQs
The questions guests and owners ask us most often. If yours isn't here, send a note and we'll come back the same day.
Find a property you love on the Stays page, then send us an enquiry with your dates. We'll confirm availability, walk through the details, and send a booking link. For now, booking is concierge - guided rather than self-serve - while we polish the direct checkout.
A 25% deposit secures the booking, with the balance due 60 days before check-in. For bookings made inside that window, payment is in full at the time of booking. We accept Visa, Mastercard, and direct deposit.
Cancellations outside 60 days from check-in receive a full refund less a $150 admin fee. Inside 60 days, the deposit is non-refundable. Inside 14 days, the full payment is non-refundable. We recommend travel insurance for peace of mind.
Check-in is from 3:00 PM, check-out by 10:00 AM. Early check-in or late check-out can sometimes be arranged depending on turnover - just ask.
Pet-friendly properties are marked in the listing. Where they are welcome, we ask for advance notice and a refundable pet bond.
Most properties have a 2-night minimum, rising to 3 or more on long weekends, school holidays, and peak summer. Each listing's minimum stay is shown in its calendar.
Linen, towels, premium amenities, Wi-Fi, and a starter pack on arrival are standard. Specifics vary by property - every listing's amenities are detailed on its page.
Each booking comes with a 24/7 phone line and a named team contact. We're based in Mornington and respond fast.
The team picks up the phone, replies to email, and remembers your name.